With SubFinder, employees use a Touch-tone telephone to call the system and report their absences.  Once absences have been reported, SubFinder begins calling and arranging the most appropriate substitutes.  Sometimes the substitute initiates the call, and sometimes Sub-Finder calls the substitute.

SubFinder is a proactive staff management tool, operating 24 hours a day, seven days a week, 365 days a year.  Employees have the ability to call in and report absences several months in advance.  SubFinder is designed to know if a substitute is needed and when it is best to begin offering each job. 

SubFinder uses Interactive Voice Response (IVR) technology.  It manages the complete process by using voice prompting to guide the employee and substitute through each step in an orderly manner. The program uses twelve telephone lines (four incoming and eight outgoing) for its daily operations.  These are all rotary numbers beginning with the principal number..